Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

  • We offer ONLY high-quality hair, including 100% RAW human hair, Vietnamese, Cambodian, and South Indian textures. Our extensions come in various styles such as straight, wavy, and curly to match your desired look.

  • Shipping typically takes 5-10 business days within the U.S. For international orders, shipping may take 7-10 business days, depending on the location. You will receive a tracking number once your order has shipped.

  • Please note that all sales are final. Refunds will be only considered upon approval from our team. Exchanges may be permitted depending on the specific circumstances, and each request will be evaluated on a case-by-case basis.

  • To ensure longevity and maintain the quality of your hair:

    • Gently wash your extensions or wigs with sulfate-free or Keratin shampoo and conditioner.

    • Air dry or use a low-heat blow dryer.

    • Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.

    Check out our Hair Care Guide for more detailed instructions.

  • With proper care, our extensions can last up to 5-6 years, depending on the product and how often it’s worn. Our high-quality hair is designed to maintain its softness and durability with consistent care.

FOXXY HAIR COMPANY